XAG Australia Privacy Policy

WHO WE ARE:

​This website is operated by or on behalf of Revolution AG Pty Ltd (referred to as “XAG AUSTRALIA”, “we”, “our” and “us”).

 

What Information is Collected

 

Account Information

Information that includes your user ID, email address (or phone number, based on the country located), password or other information for account verification. You might choose to provide us with additional information.

 

Contact Information

Your contact information including your name, alias, email address, shipping address, billing address and phone number(s). Certain jurisdictions require provision of contact information when activating Remote Pilot Aircraft System (RPAs) products, opening online accounts, or under other similar circumstances as required by law. we only collect and stores regulatory related information to the extent required by applicable law.

 

Payment information

Financial transactions by using our Products and Services, you may provide us with your payment information such as your bank account, credit card number, or debit card number.

 

Communications

Information about your communications with us, including your contact information, and the time, topic, and content of your communications.

 

Device-Related and Flight Related Information

Information about your XAG device, including model, serial number and Flight Related Information. Our after-sales team may ask for your flight data to provide the service you requested.

 

Technical Information

Technical information about the device running the browser or the application. Such information includes your IP address or device address, web browser and/or device type, the web pages or sites that you visit just before or just after you use a Product or Service, hardware version, and operating system. We also may use these technologies to collect information regarding your interaction with our email messages, such as whether you opened, clicked on, or forwarded a message.

 

How We Use the Information We Collect

We use the information we collect through our Products and Services in a variety of ways in providing the XAG Products and Services and operating our business. The use of information that we collect includes the following:

  • To operate and provide features of the XAG Products and Services, to verify and manage XAG user accounts, to provide services and information that you request, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time by XAG. We will process your personal data in accordance with this Policy and any of your preferences, which are expressed via XAG Products and Services and XAG’s APP

  • To maintain and enhance XAG Products and Services, to analyse the information you provide to us, to personalize the content you receive and provide you with tailored content that will be of interest to you.

  • To understand and analyse the usage trends and preferences, to improve the XAG Products and Services, and to develop new products, services, features, and functionality.

  • To contact you for administrative and informational purposes, including for customer service. We may send direct marketing such as communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. If you are an individual or consumer, we will only send you direct marketing with your consent or as permitted by applicable law. You may send unsubscribe requests or withdraw your consent at any time. Please visit the section Your Rights and Choices Regarding Collected Information to find out more.

  • To detect, prevent, and respond to fraud, abuse, security risks, and technical issues that could harm our users, us, or the public.

  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

  • We will aggregate personal data we collect, such as the number and frequency of your visits to our sites and apps, to produce metrics and statistical information. We use aggregate data to help us understand how the site is being used and to improve its usability. We also use it to enhance the quality and availability of products and services we offer.

  • To comply with applicable laws, such as laws related to the use of Remote Pilot Aircraft System (RPAs) products or opening online accounts.

 

Third-Party Services

Our Products and Services may contain features or links to websites and services provided by third parties. Any information you choose to provide on third-party sites or services, or any information otherwise collected by such third-party sites or services is collected directly by the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through our Products and Services.

We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through our Products and Services. If you opt in to use such third-party services, please be sure to check the Privacy Policies of these sites as well as their “Terms of Use” before engaging in any business or uploading any information.

 

Unsubscribing, removing or modifying your information

 XAG AUSTRALIA appreciates that you may change your mind about our use of your personal information in the future. XAG AUSTRALIA offers several ways you can inform us about your privacy preferences:

​​All email messages and newsletters will provide a description on how you can ask us to stop sending you messages and newsletters.

  1. At any time, you can send us an email at the address provided below.

  2. At any time, you can send us an email and request that you would like to change your marketing preferences.

  3. To modify or delete entirely the information you have provided during registration, please email us and update your profile.

 

Please note that if you have unsubscribed from our communications, you may still receive communications already in production until your request is fully processed. If you request that your registration information, be deleted or if you unsubscribe from communications, we may maintain information about sales transactions or service inquiries for future service and record keeping purposes.

ONLINE TRACKING:

A cookie is a small removable data file that is stored by your web browser on your computer. XAG AUSTRALIA may use cookies to improve your experience with our website. XAG AUSTRALIA may use cookies to improve XAG AUSTRALIA’s understanding of your likes and dislikes about our website, what you like and do not like on our website, customize the website to your prior uses and to generally improve all customer needs and interests. You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your web browser settings. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. You may also delete cookies from your computer.

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Protecting your information

​XAG AUSTRALIA does not rent, sell or disclose your personal information or contact information to third parties for the third party’s own purposes. XAG AUSTRALIA may share your information with XAG AUSTRALIA’s affiliates under the same control of XAG AUSTRALIA as permitted under this privacy policy. In the event XAG AUSTRALIA is reorganized or transferred to a third party, your personal information may be transferred to the successor of XAG AUSTRALIA for the purposes and subject to the terms of this privacy policy. XAG AUSTRALIA or our distributor may provide your credit card (or other authorized payment methods) information to XAG AUSTRALIA’s bank or credit card or other authorized payment processors solely for purposes of processing your payment. XAG AUSTRALIA may also share your information with delivery services or international distributors to ship products to you. On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others’ rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

 

XAG AUSTRALIA engages the use of numerous technological security measures to preserve the security of your information, including without limitation, encryption technologies, and authentication tools. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have a need to access your personal information for purposes of managing our website and providing you information as you have requested. All orders are placed through a secure server. Please be aware that no electronic data transmission over the internet can be 100% secure.

International Transfers of Personal Data

​If you are located outside of Australia, we may transfer your information to XAG’s affiliates under the same control as XAG, to other service providers or distributors outside of your country or territory. XAG AUSTRALIA manages its website from Australia. XAG AUSTRALIA acknowledges that the data protection laws and other laws of Australia may not be as comprehensive as those of your country or territory and XAG AUSTRALIA will take steps to ensure that your privacy rights are respected. XAG AUSTRALIA agrees to take the following actions on your behalf: have specific security measures in place to adequately protect your information, XAG AUSTRALIA will require its Australian-based affiliates to sign a contract guaranteeing the safeguard of your personal information and set forth the specific requirements the Australian-based affiliate must maintain and monitor ongoing compliance with the defined security measures.


Obtaining a Copy of or Updating Your Personal Information:

​You can write XAG AUSTRALIA at any time to obtain the personal information XAG AUSTRALIA possesses about you or modify any personal information XAG AUSTRALIA retains that is incorrect. Please let us know what information you would like to receive from us or what information is incorrect and we will respond to you. Your request should include your name and proof of your identity.

Children’s Privacy

​We respect the privacy of children. Our website is not designed to attract an audience younger than 13. We do not knowingly collect personal information from children under 13. Please contact us using the contact details below if you believe we may have collected information from your child, and we will work to delete it.

 

Changes and Updates to this Policy

We may update this Policy from time to time.

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Our Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@xagaustralia.com.au or by mail at

XAG Australia

Suite 5 / 11 Jullian Close

Banksmeadow NSW 2019

Australia