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Agricultural Aerial Support

The purpose of upgrading to an agricultural drone is to increase efficiency and produce quality crops with technologically advanced aerial support. It’s important for the units to stay functional and operational for as long as necessary. For drone owners, a reliable customer and technical support team is essential to prevent any delays in their farm work. Here at XAG, we pride ourselves on offering the best after-sales service in the drone industry.

The XAG Guarantee

Drone Maintenance and Repair

We can maintain and repair your drone instantly because we have all the parts available in our store. The modular nature of our machines makes it possible for us to assemble them in around 10 minutes without compromising the other components. Other companies typically ship their units to another country which will sometimes take weeks.

 

What if you can’t fix the problem?

 

On the off chance that XAG Australia will not be able to address the problem, we will send the unit to XAG China for drone repair. But don’t worry. We will provide you with a replacement you can use so you can stay operational despite the issues with your drone. Note that this is the worst-case scenario since our technicians are highly trained to find the source of the problem and fix it.

Flying Drone

Note: All drones come with warranties. If the issue is caused by a malfunction in the XAG drone system, repairs will be done for free. Problems caused by human error or mishandling will be subjected to investigation. If you’re unsure where your case falls under, you can get in touch with our team for assistance.

XAG Office

Product Support

Not all issues require a technician. Some drone owners make it a point to get to know their units intimately so they can easily spot issues long before they become full-blown problems. You can check these resources on this page. We have Quick Start Guides, User Manuals, and Maintenance Handbooks you can read for more information on your agricultural drone.

XAG Warranty Details

All our drones come with a 12 months warranty. Any problem caused by our system will automatically be covered, while damage or issues caused by mishandling or human error on the client’s side will first be subjected to an assessment before we cover any repairs. This system applies to both drone maintenance and repair requests.

Drone Repair Process

If a unit breaks down, XAG will ask the drone owner to send photos of the damaged components and the flight log back to them. An assessment will be performed, which includes finding out whether the damage is due to human error and whether the warranty will apply. If the warranty can not be used, XAG will provide the client with a quote for the costs of the repair.

 

The repair itself shouldn’t take long because XAG drones are modular. This means that these units offer the flexibility to repair just one part and leave other parts isolated, untouched, and therefore, uncompromised. This also means there is no need to take apart the whole unit just to make a tiny repair. Most of our drones can be assembled in around 10 minutes.

Questions

Does this mean you can expect your drone to be fixed right away?


Not really. It depends on the arrangement between you and XAG. If you’re shipping your drone from far away, it may take a while for us to receive them. Remember, although assembly will take a short time, getting the drone into our office and sending it out back to you may take longer.

Additionally, if your drone has sustained significant damage in multiple areas, it may take a lot longer to fix. It also means that the average 10-minute assembly time will not apply to your case.




Is there a way for clients to track the drone maintenance and repair status?


Yes. We provide our clients with updates via emails and phone calls. For cases where the units will need extensive repairs, we regularly update our clients by sending photos and arranging video calls with them. This is to explain to them why it may take longer than usual to finish fixing their units. This is also our opportunity to ask how the temporary replacements are performing while their drones are still in our care.




Do drones undergo pre-and post-flight inspections after repair or maintenance? Who does the inspections?


The pre-and post-flight inspections are all part of our quality guarantee. Our technicians are qualified and trained to repair, inspect, and perform any mandatory testing to make sure the problem doesn’t happen again. We will return your drone to you in a fully functional and operational condition. You may ask our team about the results of all the inspections and testing performed.




Is my drone insured while in your care?


Although we do not offer insurance, our 12 months warranty should cover any unexpected issues caused by our own employees. If you wish, you may arrange your drone insurance with your bank of choice or insurance provider after the warranty period.

XAG Australia will not be held liable for any damages during transit of equipment and/or during the repair period.

As previously mentioned, your drones will undergo pre-and post-flight inspections after repair or maintenance. The drone maintenance technician responsible for your drone will conduct all the mandatory testing to ensure that your agricultural drone is once again safe to fly.

Your assigned drone technician will ask you to sign out some forms to get all the necessary details regarding your repair or maintenance request. These forms are listed and described briefly below.





Forms

Reporting a Fault

Attach the details of your drone and your supporting evidence of malfunction (video/picture) here.

Reporting an Accident

Attach the details of your drone, description of the accident, the suspected cause of the accident, damaged module, and your supporting evidence (video/picture) here.

Register your drone to our database so our technical support team can access your data for easier problem resolutions. Talk to our staff if you need help pairing your devices to your XAG Account.

Consignee Export Form

Provide XAG Australia with all the necessary information so we can arrange for the logistics of your products.

Product Support

Know everything there is to know about your drone system with our complete list of start guides, user manuals, and handbooks. Files are easily downloadable for saving and printing.