Scenario Example: The client changed to a new Android phone. When he used that phone for the first time to operate, the drone could not take off when he clicked 'start operation' because of APP's message prompt: Failed to upload the route (10102) The drone must be operated within visual range.
Symptoms:
The route cannot be uploaded.
The location service of the Android phone is OFF.
Suggested Solution:
Step 1 ：
Turn on the 'Location' of your phone.
How to enable 'Location': Go to 'Settings' on the phone, browse the page and then click on 'Location'.
Then enable the function called 'Location' like the screenshot shown below (the naming of the feature may vary across different brands).
Step 2 ：
Allow the XAG One APP to access the location information while using the APP.
How to enable: Settings > Apps > App Management > XAG One > Permissions > Location (The naming of the functions may vary across different brands)
Ensure 'Allow only while using the app' and 'Use precise location' are enabled, the screenshot is shown below.
Step 3：
Restart the XAG ONE APP.
Step 4：
Try to restart the operation as normal.
Step 5：
If the issue still occurring, please contact XAG Technical Support via support@xagaustralia.com.au